site 4 CCIE wannabies
It is currently 22 Sep 2017, 22:45

All times are UTC+02:00

Post new topic  Reply to topic  [ 1 post ] 
Author Message
Post #1 Posted: 19 May 2017, 16:54 

Joined: 19 May 2017, 16:46
Posts: 2
We are looking for High Touch Network Engineer
Salary : 12 000 – 13 500 PLN net + VAT (B2B)
Localisation: Kraków/ Warszawa
Required qualifications:
- Typically requires university degree equivalent plus 5+ years of experience in network engineering or telecommunications support environment
- Advanced knowledge of Routing and Switching
- Good knowledge of one: Data Center, Wireless, Security, Voice
- Effective Troubleshooting and Analytical skills
- Ability to communicate effectively in English both verbally and in writing
- high interpersonal skills, very good presentation skills (to technical and non-technical audience)
- CCNP or knowledge equivalent

Main responsibilities:
• Act as a technical focal point for network problem resolution. Troubleshoot and resolve customer network problems across a broad range of technologies. Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues. Is a dedicated Technical Escalation point of contact for moderate to complex network issues.
• Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions,
• Provide Software Referrals to address critical problems identified across install base.
• Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
• Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
• Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.
• Occasional business travels are required (EMEAR, APAC, US)
• Successfully manage customer relationship. Support service delivery on accounts under his/her responsibility. Generate reusable Intellectual Capital in the form of standard customer deliverables. Question the way of working and suggest improvements.
• Provide remote or onsite deployment support. When appropriate act as Lead Engineer for HTTS and TAC when driving customer's escalated or reoccurring reactive issues to resolution.

If you are interested, please send your CV to

Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 1 post ] 

All times are UTC+02:00

Who is online

Users browsing this forum: drake, majki, rdim and 4 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
This Website is not sponsored by, endorsed by or affiliated with Cisco Systems, Inc. Cisco, Cisco Systems, CCDA, CCNA, CCDP, CCNP, CCIE, CCSI, CCIP, the Cisco Systems logo and the CCIE logo are trademarks or registered trademarks of Cisco Systems, Inc. in the United States and certain other countries. Używamy informacji zapisanych za pomocą cookies i podobnych technologii w celach reklamowych i statystycznych oraz w celu dostosowania naszych serwisów do indywidualnych potrzeb użytkowników. Mogą też stosować je współpracujące z nami firmy. W programie służącym do obsługi internetu można zmienić ustawienia dotyczące cookies. Korzystanie z naszych serwisów internetowych bez zmiany ustawień dotyczących cookies oznacza, że będą one zapisane w pamięci urządzenia.

Powered by phpBB® Forum Software © phpBB Limited