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NSCGLOBAL (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.
Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere
Relocate to Brno and work for a Cisco Multinational Partner
The positions available offer:
• Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
• Enjoy good quality work-life balance with plenty of cultural and active opportunities
• Relocation assistance (equivalent to a monthly salary + CZK 10500 towards temporary accommodation) and guidance on daily life in Czech republic
• Learn and grow your skill base, self-study and development encouraged
• Employee benefits include lunch vouchers, 25 days paid annual leave
• 3 weeks of induction training
• Salary CZK 470000 gross per annum for all candidates with English proficiency and up to CZK 510000 gross per annum for proficiency in other European languages such as Italian, Spanish, French, German, Dutch.
We are looking for:
• Experience of customer service ideally gained in a customer facing environment
• Fully CCNA qualified or relevant experience
• English proficiency in both verbal & written form
• Good working knowledge of languages such as French, Dutch, German, Spanish or Italian
• Flexibility to work shifts (weekends, nights, national holidays)
• Eligibility to work in Czech Republic
• Ability to commence employment 1st March 2010 / 5th April 2010
We are not only looking for candidates with outstanding technical and soft skills but also those that can offer a good personality fit within the business. Technology skills are key to the operations but the soft skills are also vital to the success of the business as they have a great impact on customers. Soft skills include good communication, accountability, problem solving, interaction with others and time management to name just few.
Job Specification
Purpose of Role
• This role is for 1st Line & 2nd line engineers to provide support for our major customer. Duties and responsibilities listed are not exhaustive
Working hours
• In order to provide a multilingual support 24/7 you will be required to work various shifts. These will be assigned to you by your manager. Weekend work, nights and cover over national holiday is also part of the role or as per business requirements
Principle Duties and Responsibilities in tier 1 and 2:
• Trouble shoot and resolve problems
• Assist your colleagues with excessive volumes of work during busy times
• Network, Configuration, IOS, Security or Access problems
• Logical CPE Problem
• Manage trouble resolution via Access vendors & Internal customer Partners
• Undiagnosed problems beyond Tier 1 Time limit
Technical Skills Profile
A Background in Maintenance and/or Managed Service Sales within the Network arena
An in-depth understanding of service delivery to the highest quality standards
Helpdesk Experience
Cisco CCNA Qualified
Problem resolution will require knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s , Troubleshooting COS Issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
Candidates with no CCNA will only be considered when able to demonstrate 5 years relevant NOC Experience.
Proficiency in the use of PC systems (Hardware, Operating systems) and applications
Soft Skills Profile
Excellent communication skills (Verbal, Written)
Excellent telephone manner
Ability to efficiently resolve customer’s problems and escalate further to tier 3 as per agreed service level agreements or as necessary
Professionalism at all times
Assertiveness and accountability
Good timekeeping
Ability to work well under pressure, set priorities and comfortable making decisions
Drive enthusiasm, initiative, commitment and self motivation, respect for colleagues
Resourcefulness and flexibility
A desire to learn new skills
Ability to work well in a team
Interface effectively with all levels of management both internally and externally
Oferta pracy Czechy - Brno
Oferta pracy Czechy - Brno
A CCIE does not necessarily make someone a good engineer. NOT having a CCIE does not necessarily make someone a bad engineer (or not as good). All we can do is strive to make ourselves individually better! (SM)