Kod: Zaznacz cały
Cisco 1st & 2nd Line Engineers
Brno - Czech Republic
nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.
Duties will include:
* Creation of trouble tickets for customers and taking ownership of faults through to resolution
* Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
* Liaison with field engineers and customers in relation to fault resolution and monitor and control the repair process
* Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure.
To be considered for this position, you must have:
* Experience of working within a customer facing environment
* Formal technical training within telecomms or relevant experience gained in the NOC / Service Desk
* Experience within a remedy or similar ticketing system
* CCNA qualified or experience upto CCNA level
For more information and a full job description please forward your CV to our inhouse recruitment manager, Mike Mihalop for an immediate interview.
nscglobal are an equal opportunities employer. 
