Communication Engineer - 113478

[Atos]

Company Information
Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.

Job Description
Voice Team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Communication Engineer is to provide technical support on such network and voice appliances (mainly based on Cisco and Avaya solutions) as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.

Main duties:

- performing advanced diagnosis on incidents;
- implementing non-standard changes to the environment;
- communicating and consulting with internal and external technical counterparts;
- management of system performance, capacity, service quality;
- participation in and execution of projects;

Job Requirements - Voice Specialist

General skills

- Ability to work well within a team
- Ability to structure and draft technical documentation
- Good interpersonal skills and customer handling skills
- Problem solving capabilities

Languages

ENG - B2 level
Skills and competencies in
(one or more)

Voice technologies
- SIP, H323, SCCP, RTP protocols
- Voice codecs e.g. G711/G729
- IVRs, hunt groups, ACD

Knowledge of contact center solutions from Cisco or Avaya or Genesis.

Additional advantages
(one or more)

Cisco Specialist
- Call Center systems (UCCX, UCCE)
- Cisco Voice Gateways / Gatekeepers
- Cisco solutions e.g. Jabber, Unity, Communication Manager
- Open source solutions e.g. Asterisk

Preferred certifications or equivalent knowledge (one or more)

Cisco Specialist
- CCNA, CCNP Voice / Collaboration
- CCNA Routing & Switching
- CCIE Voice / Collaboration
- 3+ year experience with Voice Technologies

Working hours

- 5x10 business hours shifts (10 am - 10 pm)
- Stand-by duty for given services
- Travels abroad to support client on-site if needed

Additional Information
The position will be located in our office in Bydgoszcz. Partly remote work is also possible.

We offer:

- stable employment

- attractive salary

- participation in interesting project

- work in international environment

- contact with the latest IT technology

- training and development programs

- study of foreign languages

- unlimited access to e-learning

- private medical care

- additional life insurance

- subsidy for commuting

- MyBenefit System (e.g. Multisport)

If you would like to know more, please send me an email: iwona.wolak.external (@) atos.net

Looking forward to speak with you!

Iwona Wolak